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Poster: WillCo Date: Aug 6, 2019 1:59pm
Forum: GratefulDead Subject: Shipments of Dave's Picks #31 to Europe

This is also being discussed in the comments section of Dave's Picks #31 over at Dead.net.
Someone at Rhino has (BIG TIME) pressed a wrong button, causing major issues with European shipments by UPS of the new Dave's Pick.
The issue? UPS are surcharging a massive £73 for delivering each customer's shipment. They came to my door today but I'm not going to pay.
According to an email I got from "Dr Rhino" the best hope for resolving the issue (though I'm not holding my breath) seems to be to do the following:
Send an email to drrhino@wmgcustomerservice.com
In the email:
1. describe "the issue";
2. include your order number (I got mine from an order confirmation following my subscription last October);
3. include the "tracking number" that was emailed to you late in July when they said "Your order is on the way".
4. I also included the UPS "InfoNotice number" at the bottom of my UPS "Sorry we missed you" slip, though this might not be needed.
You then get a reply from "Dr Rhino" saying that he/she will get back to you within 5 working days.

My question: has anyone in Europe managed to get their copy of Dave's Picks #31 ? Did you pay, or did Rhino issue some sort of credit note to pay the debt?

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Poster: ChinaMoggy Date: Aug 7, 2019 3:36am
Forum: GratefulDead Subject: Re: Shipments of Dave's Picks #31 to Europe

I'm in the same leaky boat as you. Contacted Dead.net as soon as UPS advised of import fees: after several e-mails, Dr Rhino said all would be well and Dead.net would pay fees. Then UPS attempted to deliver but first wanted the £73.92. I refused, UPS went away, I e-mailed Dr Rhino, awaiting response. Meanwhile Dave's Picks 31 is apparently warehoused in Southampton (about 90 minutes away).
Not the first time this year I've had problems with Dead.net/UPS/Rhino whoever. Ordered the recent Warfield CD: paid customs & admin fees only to receive an empty box. Eventually Dead.net cancelled order, refunded me, and I went to Amazon but never had fees repaid.
Been buying the official stuff from source for 20 years .... never had problems until this year.

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Poster: Nigel72 Date: Aug 12, 2019 3:37am
Forum: GratefulDead Subject: Re: Shipments of Dave's Picks #31 to Europe

My copy of Dave's Picks #31 has been delivered in the UK. It took a couple of e-mails to Dead.net customer service. They must have sorted the charges with UPS because I didn't have to pay anything.

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Poster: WillCo Date: Aug 12, 2019 5:44am
Forum: GratefulDead Subject: Re: Shipments of Dave's Picks #31 to Europe

Yes, mine has just arrived today as well, with nothing to pay. The padded envelope in which it came will one day be a collectors' item.
Congratulations to Rhino for sorting out this mess - they did everything necessary to keep in contact, and even had a plan to manufacture and ship out extra copies if needed.I hope everyone else gets their copy, too.